Pravin Dashrath Gaikwad
Senior Analyst
6+ Years Exp
Pune, India
Strategic IT professional with 6+ years in incident, problem, and data analytics management. Proven expertise in root cause analysis, problem lifecycle, and preventive measures. Adept in ITIL processes, stakeholder communication, and CSI. Strong technical foundation in data platforms (SQL, Azure), visualization (Power BI, Tableau), and IT infrastructure (Active Directory, Intune, O365).
2x Microsoft Certified
Azure DB & Power BI
Problem Management Lead
Technical Arsenal & Core Competencies
Problem Management (ITIL)
Incident Management
Major Incident Handling & RCA
Root Cause Analysis
Continual Service Improvement (CSI)
IT Asset Management
ServiceNow – Incident/Problem
SLA Management & Communication
Cross-functional Collaboration
KPI Reporting & Trend Analysis
Tableau, Power BI & Excel Dashboards
SQL Server & Azure SQL DBA
Python (Pandas, NumPy)
MATLAB
Windows & Server OS (2012-2019)
Active Directory / Azure AD
Microsoft Intune / MDM
Exchange Online / Office 365
Virtual Desktop Infrastructure
Endpoint Security
Change & Escalation Management
Professional Journey
Senior Analyst @ HCL Technologies Ltd
Jan 2022 – Present
- Lead end-to-end Problem Management lifecycle ensuring timely root cause identification and resolution.
- Analyze incident trends, conduct RCA workshops, and facilitate problem review meetings.
- Implement preventive solutions – reduced recurring major incidents by 20% year-over-year.
- Maintain known error records, workarounds, and documentation within ServiceNow.
- Collaborate with Incident, Change, and Infrastructure teams to align preventive and corrective actions.
- Prepare KPI dashboards, trend analysis reports, and management presentations using Power BI and Excel.
- Conduct impact assessments and manage stakeholder communication during critical incidents.
- Support IT asset tracking, reporting, and lifecycle management for operational compliance.
Desktop Support Engineer @ IMSI Staffing Pvt Ltd
Apr 2019 – Oct 2021
- Provided Level 1/2 IT support and managed high-priority incidents.
- Collaborated with infrastructure teams to escalate and resolve issues.
- Maintained tickets and ensured SLA compliance; performed system installations, AD management.
System Administrator @ S.M. Joshi College
May 2018 – Apr 2019
- Administered campus IT infrastructure: Windows Server, Active Directory, firewall config, network troubleshooting.
- Provided technical support, system monitoring, and ensured smooth IT operations.
Microsoft Certifications – Official Badges
PL-300: Power BI Data Analyst Associate
DP-300: Azure Database Administrator Associate
Academic Excellence & Credentials
MBA / PGDM – Operations Management
Savitribai Phule Pune University
🏆 Marks: 70.8% | First Division
2022
BCA / BBA(CA) – Computer Applications
Savitribai Phule Pune University
🎓 Marks: 62.42%
2018
Additional Information
Languages: Marathi, English, Hindi
ITSM: ServiceNow, Power BI, SQL, Major Incident Management
Microsoft Certified: Azure Database Administrator & Power BI Data Analyst
Soft Skills
🧠 Analytical thinker & process improvement mindset🗣️ Strong communication & stakeholder engagement🤝 Collaborative team leader & mentor⚡ Adaptable to evolving technology landscapes
Key Projects & Technical Contributions
GIT-BITS-INFRA (SQL & IAM)
- Created/modified SQL queries, stored procedures, jobs.
- Managed master data, implemented IAM.
- Monitored log shipping, replication.
- Installed/configured SQL Server.
Problem Management Intelligence Hub
- Built Power BI dashboards & RCA reports.
- Collaborated with Incident/Change teams.
- Enhanced known error database.
Infrastructure & Security Excellence
Identity & Access Mgmt
Active Directory, Azure AD, IAM, Intune MDM.
Major Incident & Escalation
Led bridges, stakeholder communication.
Data Driven IT Ops
Power BI, SQL analytics.
Let’s Connect – Open to Opportunities
🚀 Passionate about IT Operations, Problem Management & Infrastructure excellence.
Pune, India | Open for remote/hybrid/onsite roles.