Pravin Gaikwad

Pravin Dashrath Gaikwad

Senior Analyst 6+ Years Exp Pune, India
Strategic IT professional with 6+ years in incident, problem, and data analytics management. Proven expertise in root cause analysis, problem lifecycle, and preventive measures. Adept in ITIL processes, stakeholder communication, and CSI. Strong technical foundation in data platforms (SQL, Azure), visualization (Power BI, Tableau), and IT infrastructure (Active Directory, Intune, O365).
2x Microsoft Certified
Azure DB & Power BI
Problem Management Lead

Technical Arsenal & Core Competencies

Problem Management (ITIL) Incident Management Major Incident Handling & RCA Root Cause Analysis Continual Service Improvement (CSI) IT Asset Management ServiceNow – Incident/Problem SLA Management & Communication Cross-functional Collaboration KPI Reporting & Trend Analysis Tableau, Power BI & Excel Dashboards SQL Server & Azure SQL DBA Python (Pandas, NumPy) MATLAB Windows & Server OS (2012-2019) Active Directory / Azure AD Microsoft Intune / MDM Exchange Online / Office 365 Virtual Desktop Infrastructure Endpoint Security Change & Escalation Management

Professional Journey

Senior Analyst @ HCL Technologies Ltd
Jan 2022 – Present
  • Lead end-to-end Problem Management lifecycle ensuring timely root cause identification and resolution.
  • Analyze incident trends, conduct RCA workshops, and facilitate problem review meetings.
  • Implement preventive solutions – reduced recurring major incidents by 20% year-over-year.
  • Maintain known error records, workarounds, and documentation within ServiceNow.
  • Collaborate with Incident, Change, and Infrastructure teams to align preventive and corrective actions.
  • Prepare KPI dashboards, trend analysis reports, and management presentations using Power BI and Excel.
  • Conduct impact assessments and manage stakeholder communication during critical incidents.
  • Support IT asset tracking, reporting, and lifecycle management for operational compliance.
Desktop Support Engineer @ IMSI Staffing Pvt Ltd
Apr 2019 – Oct 2021
  • Provided Level 1/2 IT support and managed high-priority incidents.
  • Collaborated with infrastructure teams to escalate and resolve issues.
  • Maintained tickets and ensured SLA compliance; performed system installations, AD management.
System Administrator @ S.M. Joshi College
May 2018 – Apr 2019
  • Administered campus IT infrastructure: Windows Server, Active Directory, firewall config, network troubleshooting.
  • Provided technical support, system monitoring, and ensured smooth IT operations.

Microsoft Certifications – Official Badges

Power BI

PL-300: Power BI Data Analyst Associate

Azure DB

DP-300: Azure Database Administrator Associate

Academic Excellence & Credentials

MBA / PGDM – Operations Management
Savitribai Phule Pune University
πŸ† Marks: 70.8% | First Division
2022
BCA / BBA(CA) – Computer Applications
Savitribai Phule Pune University
πŸŽ“ Marks: 62.42%
2018

Additional Information

Languages: Marathi, English, Hindi

ITSM: ServiceNow, Power BI, SQL, Major Incident Management
Microsoft Certified: Azure Database Administrator & Power BI Data Analyst

Soft Skills

🧠 Analytical thinker & process improvement mindsetπŸ—£οΈ Strong communication & stakeholder engagement🀝 Collaborative team leader & mentor⚑ Adaptable to evolving technology landscapes

Key Projects & Technical Contributions

GIT-BITS-INFRA (SQL & IAM)

  • Created/modified SQL queries, stored procedures, jobs.
  • Managed master data, implemented IAM.
  • Monitored log shipping, replication.
  • Installed/configured SQL Server.

Problem Management Intelligence Hub

  • Built Power BI dashboards & RCA reports.
  • Collaborated with Incident/Change teams.
  • Enhanced known error database.

Infrastructure & Security Excellence

Identity & Access Mgmt

Active Directory, Azure AD, IAM, Intune MDM.

Major Incident & Escalation

Led bridges, stakeholder communication.

Data Driven IT Ops

Power BI, SQL analytics.

Let’s Connect – Open to Opportunities

πŸš€ Passionate about IT Operations, Problem Management & Infrastructure excellence.

gaikwadpd24@gmail.com +91-8177816241 LinkedIn Profile
Pune, India | Open for remote/hybrid/onsite roles.